How do I make a purchase on line?
First select the currency for your country from the left hand side panel. Once you have viewed the product description you will see the shopping cart at the bottom. Choose the quantity and ensure you have the correct size.(If you are an Aura Art Glass member already then please enter your password membership number to add any entitled discounts.)Then choose which delivery is appropriate for your country. Any postage will then be added. All taxes are included in our price.Then give your billing details on the next page, following this your payment details . Online payment is available by credit or debit card using Visa, Mastercard, Delta, Maestro via Paypal.
You will recieve an email to confirm your order. We will then forward an email advising when goods are dispatched.
Any problems or queries with your order can be dealt with by email or by calling our 24 hour customer service. We keep you informed all through the process until receipt of goods.
I don't live in the UK, do you ship to other countries?
Yes, we will deliver to almost any country providing payment is made on order, usually we post by Royal AirMail. The charge is added at the shopping cart :
United Kingdom- £1.50 (below £25.00)
Free Uk delivery - orders over £25.00
Europe (EEC) - £2.00
Rest of World - £3.00
Larger quantity orders -costs are advised prior to dispatch. (usually trade)
What is Paypal?
Paypal is a globally recognised secure online payment system. Paypal enables buyers to send and receive money online. Paypal has over 64 million member accounts in 45 countries. When you use Paypal your financial information is never shared with the merchant. Paypal helps protect your credit card information with industry-leading security and fraud prevention systems.
You will recieve an email to confirm your order. We will then forward an email advising when goods are dispatched.
I don't have confidence in online shopping , can I make alternative arrangements?
We use a secure server and we never pass any of your details to any third parties. In the same way if you don't want to receive further information from us ie, membership, newslettters etc you can opt out by adding a note at the shopping cart during purchase.
Alternatively payment is accepted by cheques drawn on a UK bank account. If you wish to pay for your goods by cheque this option is available on our shopping cart. However if you require to pay by Postal Order please email at ingrid@auraartglass.com quoting item/s required together with relevant code or name.Our shopping cart also has the facility to accept cheques. A confirmation email will be sent to you by return, confirming your order.
However if you prefer to talk to someone and make an order call us and we'll be able to help you or write by snail mail if you prefer.
What if I'm not satisfied with my goods, How do I get a refund?
In the unlikely event that you are not satisfied with your purchase please see our terms and conditions on the bottom of each page, next to site map. Customer satisfaction is a priority and we will do our best to ensure satisfaction.
How do I become a member?
It's easy, all you need to do is purchase an item from us to the value of £20.00 and you will automatically be registered as a valued Aura Art Glass Bronze member. Your membership number will be sent to you in the post accompanying your purchase with full details on qualifying for Silver membership. Gold, Diamond & Platinum discount rates are available and details will be forwarded at the relevant time. Discount is applied to your collector account automatically on your next purchases (providing you enter your membership number), therefore the more you purchase the higher loyalty discount you'll receive until qualifying to our Platinum member status which qualifies for a full 40% discount off the listed price.
What are the benefits of Bronze membership?
10% Loyalty discount on future purchases handmade by Aura Art Glass.
10% discount on glass tuition by ourselves.
Special promotional offers and Limited Editions exclusive to members.
Invitations to our open studio events and demonstrations.
Regular priority mailing updates.
Order reservations - we will hold an item for 7 days prior to purchase. Email us with your requests.(limited to 4 items) This offer only applies to Aura Art Glass members.
How do I claim my discount?
Once you have made a purchase and received your membership number from our customer service, then on any future purchases online at the shopping cart enter your membership number. The relevant discount will be applied at the shopping cart, and adjusted accordingly (click to recalculate totals). Remember to choose the correct postage. The final total will be displayed. If there is any problem just give our friendly customer service a phone call.
How do I get a membership upgrade?
Our accounting systems track all purchases made by you online or at events and will automatically upgrade your account to the next level when any spending levels qualify. On becoming a bronze member you will receive information regarding qualifying status for our Silver or Gold, Diamond and Platinum memberships.
What if I forget my membership number?
If you lose your membership number please don't hesitate to give our customer service department a telephone call or of course email us or write.
Can I get wholesale / trade prices?
If you have a retail outlet or distribute please email our customer service to register for a trade account. Our online systems will then discount the correct amount off any online orders. We will advise if any documentation is required and then discuss your needs.
